Booking is simple! Submit an inquiry on our website and someone will touch base with you within 24-48 hours. Once you have confirmed your rentals design we ask that a 50% (non-refundable) deposit be paid to secure your date.
We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. We ask that all pets be put away during set up to ensure the safety of them and our staff.
Yes.
Rules are: No Shoes, No Food or Drinks, No Face Paint or Silly String, No crayons or markers, No Sharp Objects, No water/pool play near the rentals. Additional rules will be listed on the contract.
Our equipment and ball pit balls are thoroughly sanitized and disinfected after each use, using products to kill 99.9% of harmful bacteria, viruses, mold, fungus, and germs.
YES! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We do offer a tent for rent if you need a shaded area at just $50. We will not set up over uneven surfaces to ensure the safety of the children playing. Set ups directly above grass, sand, gravel or dirt will inquire an added fee of $50.
The non-refundable deposit is $50. This amount will secure your date and will be deducted from your balance. The remainder balance is due a week before your event. Dates WILL NOT be reserved until a deposit has been received. As stated, the deposit is non-refundable; however it is transferable up to ONE YEAR from your event date.
Yes, but please have your selection made at least 3 business days prior to your event so that we can plan accordingly.
To ensure the safety of everyone, we will not set up outdoors if rain is in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as a credit to reschedule your rental for a future date within the next year.
Please note: Once we have fully set up all rental equipment and your event time has started, a refund WILL NOT be issued.
We hope you don’t have to cancel, but we understand things happen. Should you need to cancel your reservation, please be sure to notify us as soon as possible. Please remember that the deposit is non refundable, but is transferrable up to one year from event date.